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The Deaf Hotline
The Deaf Hotline is a department within Abused Deaf Women’s Advocacy Services (ADWAS) that provides an ASL hotline to the national deaf community. The organization’s website serves as an essential tool for people seeking crisis intervention, referrals, and resources.
The deaf hotline’s website was in need of an overhaul. Most of the content was in text format, rather than centering their videos in sign language.
The website’s content structure made it difficult for users to navigate or reach out to the hotline, due to poor user experience and a lack of interactive elements.
What We Did
The following is the process that we took to achieve this redesign:
These solutions ensured better accessibility, user engagement, and facilitated easier navigation for users seeking assistance from the hotline.